Need some help with SonicSwap?

SonicSwap is the first playlist sharing site built around social networking and collection analysis. With the help of our members, SonicSwap has become the fastest growing collection of playlists available on the internet. Your playlists say more about your personality and taste in music than just a stream of tracks. You build playlists that fit your life. They tell people what you listen to, how you listen to it, what you've recently added, and what your favorites are. SonicSwap lets you share these playlists with your friends, and lets you know how "playable" your friends playlists are.

Our FAQs

What does this service cost?

Nothing – SonicSwap and the plug-in are free. So your next question might be: "How do you pay for all the equipment to support this service?" We make our money from Apple and Amazon when you click through to buy.

Is the plug-in spyware?

No, The plug-in sends information about what you are listening to up to the SonicSwap server. In addition, it copies your playlists up to the server for sharing and to match your music collection against our database of commercially released music so we can tell you which tracks you have whenever you look at a playlist. No other information is uploaded, and you can easily turn off this updating feature of the plug-in whenever you want.

I signed up and downloaded the plug-in, but my playlists and library have not appeared yet in my SonicSwap account. How do I fix this?

The plug-in should have automatically updated your SonicSwap account. We process your library information up on our servers. Sometimes when we have a large number of files in the queue ahead of you this takes time. If within an hour or so you don't see your account updated then there is definitely something wrong. Send us an email to support, and we will bang on our servers and get your tracks processed.

How can I control what other people see about me?

Click on edit profile from your member profile and you can set the privacy features of SonicSwap. You control what people see. If you want to keep your music collection and playlists private, you can. Email and AIM addresses and even you name can be hidden. You can be as anonymous as you like.

How do I edit my user profile and add a picture.

After you login, click on the edit profile link when looking at your profile. There you can add a picture and set up your account and what you want people to see. The picture should not be bigger than 40K, and it should be in .jpg or .gif format. Animated gifs are supported but can be really annoying to look at.

I uploaded a new user picture, but I still see the old one in my account.

Try refreshing your browser several times or "flushing your browser cache" Sometimes browsers store images to speed up websurfing.

Can I change my username?

Yes, just create a new SonicSwap account, and don't forget to add your new username to the plug-in's preference panel and update your account.

How do I change my password?

Click on the 'edit profile' link when you are viewing your profile.

I've forgotten my password how do I get it sent to me?

Click on the "Forgot my password" link on the log in page and we will email it to you.

Can I hide what I am currently playing?

Both the preference settings in the plug-in and your edit profile page can turn off all your now playing boxes – even the ones you have on mySpace. So if you have the urge to listen to Backstreet Boys or John Denver and don't want your friends to know this dirty little secret, you can temporarily shut off this feature.

Why aren't my Recently Played tracks up to date?

Whenever you want to update your top tracks played or recently played, just tell the plug-in to Sync with SonicSwap. If your now playing boxes are not showing what you are listening to, make sure the plug-in is running, and that you have set your profile to show what you are listening to.

Who are my Neighbors?

These are the members we think you might be interested in checking out, based on their music and interests.

How can I delete my tracks data and playlists from SonicSwap?

Tracks information, your library, and playlists can be deleted from your edit profile page. (click on edit profile while viewing your profile)

How do I delete my account?

You want to leave us? Was it my breath or something else? Start by deleting your tracks information, and then send us an email and we will shut down your account.

Can I use SonicSwap to track a friend's music?

Sure, check out your friend's smart playlists. The recently added and recently played will tell you what your friends are into right now.